HR Service Level Agreements (SLAs)

The KSU HR Team is committed to meeting or exceeding the Service Level Agreements (SLAs) listed and strives to complete all requests in a timely manner. Due to the significant volume of requests, please allow us to process the requests within the SLA time allotted. Note: All requests received after 3:00 p.m. will be logged as received on the following business day.


Click here to download the HR Service Level Agreements