OneUSG Employee

OneUSG Employee

On June 26, 2017, the University System of Georgia will introduce two new ways to access and manageyour benefits:

  • OneUSG Connect - Benefits: A secure website will provide you 24/7 access to your health and group benefits.
  • OneUSG Connect - Benefits Call Center (in addition to your on-campus benefit specialist and support from KSU Human Resources)

Your benefits are not changing, your enrollment experience is just being enhanced! We will regularly be providing new information. Please check back for updates.


Frequently Asked Questions
Questions and answers will be added continually. Please check back regularly for new FAQS marked with "NEW!" Topics to be addressed will include: phone enrollment, smartphone access, leave of absence, separation from Kennesaw State University, life changes, and preparing for retirement.

Q. What is changing?
A. On June 26, 2017, the University System of Georgia (USG) will introduce a single, system-wide benefits administration system.

Q. Why is USG making this change?
A. The transition will allow USG to offer a quality, consistent approach to benefits administration to all of its institutions across the state. This work is part of the broader OneUSG initiative, which will pave the way for a new Human Resources information system (HRIS) and payroll system, supported by PeopleSoft functionality.

Q. What is NOT changing as a result of this transition? 
A. Our employees and retirees will continue to have the same array of quality benefits that they do today. Benefits are not changing as a result of the transition.

Q. What does the change mean for our employees? 
A. USG employees will be able to better manage, choose and use their health and group benefits thanks to the new OneUSG Connect - Benefits website, as well as the OneUSG Connect - Benefits Call Center, which will be staffed with professional, well-trained representatives.

Q. How should employees prepare for the change? 
A. Right now, there is nothing employees need to do. They’ll continue to have the benefits in which they are now enrolled. Before the transition to the new benefits administration system, we’ll let them know how to reach the new website and call center, as well as how they can explore the new resources we will offer to help them manage their benefits.

Q. What should employee do the first time they visit the new OneUSG Connect - Benefits website?
A. We recommend that they review and confirm their contact information, dependents and beneficiaries. We also encourage them to explore the resources and features available on the website, since they will help them understand and make the most of their USG benefits.

Q. What tools and resources will be available on the new OneUSG Connect - Benefits website? 
A. The OneUSG Connect - Benefits website will make it easy to get information throughout the year. Employees and retirees will be able to:

  • Review current benefits coverage.
  • Make benefits changes due to a life status change (e.g., birth of a child, marriage).
  • Find doctors, hospitals or other healthcare providers in the plan’s network.
  • Keep track of healthcare expenses (including deductibles, coinsurance and copayments).
  • Contact insurance carriers and other benefit resources.

Q. Will the new OneUSG Connect - Benefits website be secure?
A. Yes. Maintaining the privacy and security of our employees’ and retirees’ information is very important. The website uses the strongest available internet encryption methods — making it virtually impossible to be read by anyone on another system. All information is stored in a secure internet location. And, if there’s no activity on a webpage for an extended period of time, the website automatically logs off the user to ensure the safety of his or her personal information.

Q. Will the way we enroll for benefits be different during the upcoming Open Enrollment period? 
A. Yes. During the annual Open Enrollment period in Fall 2017, you will enroll for your 2018 benefits through the OneUSG Connect - Benefits website. USG will provide detailed information on how to enroll in 2018 benefits in advance of the Open Enrollment period.

Q. What tools and resources will be available on the new OneUSG Connect - Benefits website during Open Enrollment? 
A. When it’s time to enroll in benefits, employees and retirees will find easy-to-use tools to help them compare healthcare options and estimate costs.

Q. What if employees can’t find answers online? 
A. Beginning June 26, 2017, employees can continue to contact Human Resources office at 470-578-6030; They will be redirected to the new OneUSG Connect - Benefits Call Center for assistance with their benefits. 

Q. How will the new OneUSG Connect - Benefits Call Center help employees and retirees?
A. When employees and retirees contact the OneUSG Connect - Benefits Call Center beginning on June 26, 2017, professional representatives will be able to:

  • Help them enroll in benefits and report qualified status changes.
  • Answer questions about eligibility.
  • Help resolve technical issues.
  • Explain benefit plans and define key terms.
  • Answer questions about filing healthcare claims.
  • Assist with coverage confirmation calls with benefits providers.